Welcome to Cold Cloud Mechanical’s Privacy Policy and Terms of Service. We provide HVAC and refrigeration services across Los Angeles and Orange County, California. This page explains what information we collect, how we use it, and your choices.
We may collect personal information such as your name, phone number, email address, service address, and details about your service request when you contact us, request an estimate, schedule service, or use our website.
We use your information to:
Schedule and provide service
Communicate about appointments, estimates, service updates, and invoices
Improve our customer service and website experience
Maintain business records and internal reporting
If you provide your mobile number and consent, we may send service-related text messages such as appointment confirmations, scheduling changes, technician en route/arrival updates, and questions about access. Message frequency may vary. Message and data rates may apply. You can reply STOP to opt out at any time, or reply HELP for help.
We do not sell or rent your personal information. We do not share mobile phone contact information with third parties for marketing purposes. We may share limited information with service providers that help us operate our business (for example, phone/SMS providers, scheduling software, payment processors, and IT/hosting vendors) only as needed to provide the services you request. These providers are required to protect your information.
We take reasonable steps to protect your information from unauthorized access, alteration, or disclosure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Our website may use cookies to improve functionality and understand website traffic. You can disable cookies in your browser settings, but some features may not work as intended.
You may request access to, correction of, or deletion of your personal information, subject to legal and operational requirements. To make a request, contact us using the information below.
Cold Cloud Mechanical provides HVAC and refrigeration services in Los Angeles and Orange County, California. By using our website or services, you agree to these Terms.
Estimates are based on the information available at the time and may change if the scope of work changes after inspection or during service. Payment is due upon completion unless otherwise agreed in writing. Late payments may incur additional charges as allowed by law.
We aim to provide accurate schedules and timelines, but delays may occur due to circumstances beyond our control (such as parts availability, access issues, weather, or utility outages). We are not responsible for delays caused by these factors.
We stand behind our workmanship. Any applicable workmanship warranty and manufacturer warranties will be described on your invoice or proposal. Our liability is limited to the amount paid for the specific service in question, to the extent permitted by law.
We may update this Privacy Policy and Terms of Service from time to time. Updates will be posted on this page, and continued use of our website or services means you accept the updated terms.
If you have questions about this Privacy Policy or Terms of Service, contact:
Cold Cloud Mechanical
676 W Wilson Ave Ste L
Glendale, CA 91203
Phone: (747) 298-8580
Email: info@thecoldcloud.com